The managing agent

Pernicano runs an owner portal for this association at portal.goenumerate.com, and the Association's own emails to owners come out of the same system — the September 14, 2026 email circulating the annual meeting notice was sent from noreply@goenumerate.com. Every owner can have a login. Most do not know the portal exists, and in our experience the people answering Pernicano's phones are not always sure what is in it either. As seen by an owner signed in on September 17, 2026, it holds:

• How the Association reaches you. A choice of whether to receive communications by email as well as by post. Only post was checked by default. That is the shape the law gives it: under Civil Code § 4040(a) the Association delivers notices by the method you specified under § 4041, and by first-class mail if you specified none. Until you tick the box, a notice that arrives late or not at all is arriving the way you asked for it. If you have wondered why you hear so little from the board, look here first.
• Your own details. Your contact information, editable by you rather than by writing to the office.
• Who can see you. Separate controls over whether your phone number and your email address are visible to other owners, and a switch to hide yourself from the resident directory altogether. The directory still listed all 192 units on that day, five of them under “Private Residence” rather than a name, which may be what that switch does — we have not confirmed it. The statutory right to keep your details off the membership list an association shares is Civil Code § 5220: a written notice to the Association, which stays in effect until you change it. Whether the portal's switch is how Pernicano records that notice is a question for the manager; if it matters to you, send the notice in writing as well.
• The resident directory itself, under Resident Directory in the nav — one owner record for each of the 192 units, with a tenant record beside a unit that is rented out. It is the source behind the ownership figures on this site.

Read the rest of the dashboard with that directory in mind, because it is the one part of the screen anybody keeps up. The board card shows four directors with terms that ended in April 2025, in offices the October 2025 minutes do not agree with, and without the director appointed in May 2025; the manager named is one the firm’s own page no longer names; the newest document is an agenda from November 2025, and the calendar is empty. None of that is a finding about the board. It is a measure of how much of the portal anybody at the firm looks at, which is worth knowing before you rely on a card there for anything except the directory.

We will add to this as owners report what else they find. If your login does not work, or you never had one, the office issues them; say so on the form below under the subject that fits.

Sources: the owner portal at portal.goenumerate.com as seen by an owner signed in on September 17, 2026 — an observation of a live system on that day; the dashboard screenshot above, filed the same day with the owner’s own details replaced, from which the nav labels are quoted, while the switches inside the profile screens were not captured and are paraphrased; Regular Session Minutes, October 23, 2025, for the board as recorded; Association email of September 14, 2026, 10:10 AM, from noreply@goenumerate.com; Civil Code § 4040, § 4041 and § 5220, read September 17, 2026.

This is the part that matters most, and the thing most often misunderstood in a frustrating phone call. The managing agent is a vendor. It executes decisions; it does not make them.

Under Bylaws Art. IV § 2 the Board holds the powers and duties of administration, and under Bylaws Art. IV § 5 it may employ a management agent to carry out the duties it authorizes. So every policy choice an owner might object to — the dues increase, the fine policy, the reserve funding level, which vendor got the contract, whether an architectural application is approved — is a decision of the five directors, taken at a board meeting, recorded in minutes you are entitled to read.

The practical rule: how something was done is a question for the manager, why the policy is what it is goes to the Board. Being angry at the management company for a board decision is unfair to them and gets you nowhere. The people who can change it are the directors, and the way to change them is an election.

One place the distinction is written into the rules explicitly. Under our Election Rules § 4.1, the association's management and attorneys are barred from serving as Inspector of Elections. The people who administer the association may not also be the people who count the votes.

California does not license HOA management companies. Anyone may practice community management; the CACM and CAI credentials are voluntary, and Business and Professions Code § 11500 restricts only the use of the word "certified," not the work itself.

What the law does give you is disclosure. Under Civil Code § 5375, a prospective managing agent must disclose in writing, no more than 90 days before entering into a management agreement, whether it or its officers hold relevant licenses and whether any professional certifications are currently held — including what they are, the dates they are valid, and the name they appear under.

That disclosure and the executed management agreement are both association records. You can ask for them in writing. Worth asking alongside them: when was the contract last put out to competitive bid, and what does it cost? A management agreement is one of the larger recurring lines in the budget, and it is a board decision.

Our own Rules and Regulations record the Association contracting Pernicano to manage Jamacha Greens from August 1, 2001, at the same address and phone number it uses today — making this a relationship of twenty-five years. The Rules name Ken Pernicano as the agent. The manager assigned to us is Ashley Bernardino, as Pernicano’s own page for this association gives her, read 10 September 2026. The September 2026 assessment statement also names Brianna Ardent as Temporary Association Manager, and she is still on the list below; mail for the manager goes to Bernardino.

The relationship is younger than the complex and older than the company as it now exists. Jamacha Greens dates to March 31, 1972, when its builder, McKeon Construction, recorded the Declaration that created the condominium — twenty-nine years before the Association contracted Pernicano on August 1, 2001. The business itself runs through one person on the state's records: Ken Pernicano has been a licensed California real estate broker since 1979 (license 00584903), and Pernicano Realty & Management, Inc. — incorporated in 2008 as California corporation C2993442, and licensed by the Department of Real Estate that April 23 as corporation 01844598 — names him as its designated officer. Neither license record carries a disciplinary action.

Start date and the agent's name per our Rules and Regulations, page 5. Broker and corporation licenses, their dates and the designated officer per the Department of Real Estate's public license lookup (licenses 00584903 and 01844598); incorporation per the California Secretary of State's business search (entity C2993442). The 1972 recording per the Declaration's own attestation pages and the San Diego County Recorder's index (File/Page No. 80367, Book 1972). Manager per Pernicano Realty & Management's own page for this association, read 10 September 2026 — not the owner portal, which is behind an owner login, and not the Association's March 2026 newsletter, which named the manager before this one.

It is easy to assume the company that runs your association runs everything around you. In San Diego County that is not the shape of the market, and we would rather publish the real figures than a satisfying one.

Pernicano's own website reports 58 communities. San Diego County has roughly 2,500 to 3,000 community associations. That is somewhere around one in forty-three — a well-established local firm, not a dominant one.

For scale, the largest firms in the county manage several hundred associations each. The genuine concentration story here is not any single local company: it is national roll-ups, and the fact that Associa appears twice in the county's top ten under two different brand names.