Homeowner resource

Privacy policy

This site stores almost nothing about you, and nothing you did not type. What follows is what stays in your browser, what you send if you add your name, what gets counted, and how to remove any of it.

What stays in your browser

The letter builders, the message router on the managing agent page and the sign-up form all remember what you type, so that coming back to a half-written letter is not starting again. A page's own draft comes back on its own. Four details the forms share — your name, unit address, phone and email — come into a different form only when you press Fill them in on the offer above its fields; nothing puts them there for you. The Research Desk keeps a copy of the email you sign in with, and of the unit you confirm when you enroll, and those are offered the same way. Nothing here is sent anywhere. It sits in your browser's own storage, on this device.

One screen is different, and it is different because it is yours. If you are signed in and you open your account page, it arrives already filled in — with what we hold about you on the coalition roster, read from our database as you, not from anything in this browser. That is the point of it: it is where you change those details, so it has to show you what they currently are, and it shows them to nobody who is not signed in as you. Your email address is shown there but cannot be edited, because it is what your sign-in and your roster entry have in common; the page says who to write to if it needs to change.

Your name, unit address, phone and email, if you have typed them into a form here.

So the next form does not ask you for them again.
The details at the top of a letter you were writing.

So coming back to it is not starting again.
The wording of any letter you have changed.

So closing the tab does not lose it.
The answers you filled in for a particular letter.

So a half-finished letter is still there tomorrow.
Your candidate nomination form, including the statement you wrote.

A nomination statement is not something anyone wants to write twice.
Your architectural application form.

The same reason.
Your owner and tenant information form — occupants, emergency contacts and vehicles.

So a form the Association asks you to keep current is not retyped from scratch each time. It stays in this browser; nothing on that page is sent anywhere, including to us.
Whether you chose light or dark.

So the site opens the way you left it.
Your Research Desk sign-in, if you have signed in: your email address, a token that says which member you are, and when it expires.

So the desk knows you on this device without emailing you a code every time. Unlike everything else on this list, it is sent to the desk each time you use it — that is what being signed in means. Signing out removes it.
That you have signed in on this device before, and the date. It says nothing about what you asked or did.

So this device keeps a way back into your account once you are signed out. It never leaves this device: signing in on a phone does not set it on a computer. Signing out does not remove it; clearing the site data stored in this browser does.
The email address you asked us to send a sign-in code to, while that code is still good.

So that reloading the sign-in page brings back the box for the code instead of making you ask for another one, which is rate-limited. It is kept in this browser tab only, for at most an hour, and it is cleared the moment the code is used or you choose a different email.
The page you were on when you started signing in, so you can be put back on it afterwards.

Signing in happens on its own page even when you started somewhere else, so this is what carries you back to the page you were on. It holds a page address and nothing about you, it is forgotten as soon as you are returned, and it expires after an hour.

You can clear the four details the forms share — your name, unit address, phone and email — from this browser right now. It does not touch a saved letter draft.

Nothing needs to be sent for this and nothing is: it removes them from this device.

What you send us, when you choose to

One form on this site sends anything anywhere: adding your name. It records what you filled in, and nothing else.

Your name

Optional.
Your email

The only one that is required — it is how the newsletter reaches you.
Your unit address

Optional. It lets us see which buildings we are reaching and which we are not.
Whether you own, rent, or would rather not say

Optional.
Which things you said you would be open to

The checkboxes — attending a meeting, reading records, and so on.
Anything you typed in the message box

Optional, and only what you chose to write.
Which page you signed up from

So we know which writing actually reaches people.
That you agreed to be emailed

Recorded as a yes or no, with the date.

Not your IP address, and not which browser you are using. Neither has ever been recorded, and nothing here is set up to start.

We do not sell this, share it, or hand it to the Association, the managing agent, or anyone else. It is a list of neighbours who asked to be kept informed, and it is used for that.

If you send us a document, we keep the file. That is the one place this site stores something bigger than a line of text, and it only happens when you choose it — see documents we’re looking for. The file goes in a private store that only your own signed-in account and the people running this site can reach; it is never published, and never served to anyone who has not signed in. What the document says may end up on the site with its source named. The scan itself does not. Ask us and we will delete it.

And we write back about it. A person reads what you send, and you get an email saying what happened to it — filed, already held, not one for the archive, or that we need another page. That is the whole reason sending a document takes an account: there has to be somewhere to reply to.

You can leave, and take your details with you. Every newsletter carries a link to your own preferences, where you can change what you are interested in, stop the emails, or delete your details altogether. The last one really does delete them: the row is gone, not hidden and not kept on a list of people who left.

The emails that answer something you did work differently, and this is the ordinary way round rather than a catch. A Research Desk answer, or a note about what happened to a document you sent, has no unsubscribe link in it, because there is nothing there to unsubscribe from — you asked us something and that email is the reply. They stop when you stop asking. Each one points at the page here where your own copy of it lives.

The Research Desk

The Research Desk is in testing, for neighbors who choose to use it. It is offered in three places — the site search, the Get Help directory, and your account page — and it asks you to sign in before it does anything. Signing in leaves the token described above in your browser.

The promise, now that the desk answers questions: we learn from what the documents say; your situation stays yours. We keep your answers in your account, with unit numbers removed, until you delete them; your original question and the full answer exist only in the email we sent you. If a question cannot be answered, we still keep the desk's own working record of that run, what it gathered and what the model wrote back, with unit numbers removed and no name or email attached, so we can find out what went wrong.

Signing up for the desk does not put you on the newsletter. If you tick the newsletter box when you give your unit address, your email joins the coalition's list exactly as it would from the sign-up page, and every newsletter carries a one-click unsubscribe.

What is counted

Visits are counted, so that the effort of writing this goes where owners actually read. It is done with GoatCounter, and three things about how it is set up are worth knowing:

No cookies. Nothing is stored on your device to recognise you, which is also why this site has no cookie banner to click away.
No identifiers. It records that a page was viewed, not who viewed it.
Not everywhere. It is switched off entirely on unlisted pages.

Searches that this site could not answer are also recorded — the words you typed, and whether the search recovered. That log holds no identifier of any kind: not a name, not an address, not a session. The reason to keep it is that a question this site failed to answer is the best possible list of what to write next, and the FAQ has grown from it.

Asking us anything about this

If something here is unclear, or you want to know what we hold about you, or you want it gone and the link in the email footer is not to hand, write to us and we will answer.